Google Cloud launches new AI chatbot for COVID-19 information

The Speedy Reaction Digital Agent application includes open source templates for companies to insert coronavirus content material to their have chatbots.

Synthetic intelligence and device understanding are continuing to take a front-row seat in fighting COVID-19, with Google Cloud launching an AI chatbot on Wednesday. The chatbot, which it phone calls the Quick Reaction Digital Agent plan, will give info to battle the COVID-19 pandemic, as declared in a Google blog site.

The plan will Google Cloud prospects to answer extra quickly to queries from their personal customers about the coronavirus. It really is created for corporations who need to be in a position to supply information related to the COVID-19 pandemic to their consumers, such as federal government companies, healthcare and public wellness corporations, as perfectly as vacation, monetary expert services and retail industries.

SEE: Coronavirus having major impact on tech sector outside of provide chain delays (no cost PDF) (TechRepublic)   


Graphic: Google

Google also delivers Call Centre AI for 24/7 self-support assist on COVID-19 queries via a chatbot or about the mobile phone. Google also permits for businesses to include COVID-19 material to their personal virtual agents with the capability to combine open up-source templates from corporations that have by now launched identical initiatives. For occasion, Verily partnered with Google Cloud to start the Pathfinder virtual agent template for health techniques and hospitals. It permits customers to generate chat or voice bots that answer inquiries about COVID-19 symptoms and provide steering from public health authorities this kind of as the Centers for Disease Command and Avoidance and Entire world Overall health Corporation (WHO), in accordance to the Google web site.

Google has supplied documentation on how to build and deploy a digital agent, no matter whether voice or chat.

The Get in touch with Middle AI’s Swift Reaction Digital Agent plan is out there in any of the 23 languages supported by Dialogflow.

Speak to middle partners consist of:

  • 8×8
  • Avaya
  • Cisco
  • 59
  • Genesys
  • Mitel
  • Twilio
  • Vonage

Procedure integrator partners incorporate:

  • Accenture
  • Deloitte Consulting LLP
  • Infosys
  • KPMG
  • HCL
  • TCS
  • Wipro
  • Maven Wave
  • Quantiphi
  • SADA
  • SpringML

Also see 

The most current cancellations: How the coronavirus is disrupting tech conferences all over the world (TechRepublic)
The tech pro’s information to online video conferencing (TechRepublic obtain)
Coronavirus area names are the newest hacker trick (TechRepublic)
COVID-19 demonstrates the have to have for disaster recovery and business enterprise continuity plans (TechRepublic Premium)
As coronavirus spreads, this is what is been canceled or closed (CBS News)
Coronavirus: Powerful methods and instruments for remote get the job done in the course of a pandemic (ZDNet)
How to observe the coronavirus: Dashboard delivers actual-time see of the deadly virus (ZDNet)
Coronavirus and COVID-19: All your queries answered (CNET)
Coronavirus: More ought to-go through coverage (TechRepublic on Flipboard)


Impression: Google

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